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Refund and Returns Policy

Effective date: 29.03.2026
Business name: AIvalance

Contact email: hello (at) aivalance (dot) com
Website: [Insert website URL]

 

Overview

We sell digital products delivered electronically, including but not limited to eBooks, online courses, downloadable files, templates, toolkits, prompt frameworks, and other digital content.

Because these products are intangible, irrevocable, and delivered immediately upon purchase or shortly thereafter, all sales are final. We do not accept returns, exchanges, or cancellations for digital products once access has been granted, the product has been downloaded, or the product has been delivered.

By purchasing a digital product from us, you acknowledge and agree to this Refunds & Returns Policy.

 

No Returns for Digital Products

Due to the nature of digital products, we do not accept returns of any kind. Once a digital product has been purchased and delivered, it cannot be returned.

This applies to all digital offerings, including:

  • eBooks
  • online courses
  • memberships or digital training access
  • downloadable PDFs, guides, worksheets, and templates
  • prompt frameworks and prompt packs
  • software-like digital resources, tools, or files
  • any other electronically delivered content

 

No Refunds for Digital Products

Except where required by applicable law, we do not provide refunds for:

  • change of mind
  • accidental purchases
  • lack of usage
  • dissatisfaction based on personal preference
  • failure to read the product description
  • incompatibility with third-party software, tools, or platforms not expressly listed as supported
  • inability to implement or apply the information provided
  • mistaken belief that coaching, consulting, legal, financial, business, or other personalized advice is included, when it is not clearly stated in the offer

Please review each product description carefully before purchasing.

 

No Exchanges

Because digital products cannot be physically returned and are typically accessible immediately after purchase, we do not offer exchanges for other digital products, services, or store credit unless we choose to do so at our sole discretion.

 

Exceptions

We may consider a replacement, re-delivery, or refund only in the following limited situations:

1. Duplicate Purchase

If you accidentally purchased the same digital product more than once, contact us within 7 days of purchase with proof of the duplicate transaction. If verified, we may issue a refund for the duplicate purchase.

2. Technical Delivery Failure

If you did not receive access to your digital product because of a verified technical issue on our end, we will work with you to provide access again. If we are unable to deliver the product within a reasonable time, we may issue a refund at our discretion.

3. Corrupted or Defective File

If the file is corrupted, incomplete, or otherwise unusable due to an issue attributable to us, please contact us within 7 days of purchase. We may provide a corrected copy, replacement access, or, if the issue cannot be resolved, a refund at our discretion.

 

Customer Responsibility

It is your responsibility to:

  • provide a valid email address at checkout
  • ensure you have the necessary software, internet access, and device compatibility to open and use the product
  • review the product description before purchasing
  • save and back up your files after download where applicable

We are not responsible for issues caused by:

  • your device, browser, internet connection, or software
  • spam filters or incorrect email addresses entered at checkout
  • your failure to download or access the product within the stated access period, if one applies
  • third-party platform outages or restrictions outside our control

 

Chargebacks

Because this policy is presented before purchase and agreed to at checkout, filing a chargeback after receiving or accessing a digital product without first contacting us to resolve the issue may constitute a breach of these terms.

We reserve the right to dispute chargebacks where proof of purchase, delivery, download, login access, or use of the digital product exists.

 

Consumer Rights Required by Law

Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws.

If you are located in a jurisdiction that grants mandatory rights for faulty, misdescribed, or non-conforming digital content, those rights remain unaffected. For example, in the UK, businesses cannot mislead customers about refund rights and must offer remedies where an item is faulty or not as described; and in the EU, consumers generally have a 14-day withdrawal right for distance purchases, although that right can be lost for online digital content once delivery begins if the customer expressly agrees beforehand. Consumers in the EU also have mandatory remedies where digital content or digital services are faulty.

 

EU/UK Digital Content Consent

If you are purchasing from the EU, EEA, or UK, and the digital product is made available to you immediately after purchase, you expressly consent to immediate performance and acknowledge that you may lose any statutory cancellation or withdrawal right to the extent permitted by applicable law once download, streaming, access, or other digital delivery begins. The EU’s official consumer guidance specifically lists online digital content as an exception once the customer has expressly agreed to lose the withdrawal right by starting performance.

 

Apparel and physical products

Some Lab Store apparel and physical products are made to order. This means the item is produced specifically for your order after checkout.

Because of this, we do not offer open returns, exchanges, or refunds for apparel or physical products due to:

  • Change of mind.
  • Ordering the wrong size.
  • Ordering the wrong colour.
  • Providing the wrong delivery address.
  • No longer wanting the item.
  • Minor colour variation between screen previews and the final printed product.

Normal differences caused by garment material, print method, lighting, monitor settings, or production tolerances.

Please check the product description, size guide, colour, quantity, and shipping details carefully before placing your order.

 

Apparel quality guarantee

We stand behind the quality of our apparel and physical products.

If your item arrives damaged, defective, misprinted, incomplete, or materially different from what you ordered, contact us within 30 days of receiving the product.

Email:

hello@aivalance.com

Include:

  • Your order number.
  • A clear description of the issue.
  • Photos of the product.
  • Photos of the packaging, where relevant.
  • A photo showing the full item.
  • A close-up photo showing the issue.

If the issue is confirmed, we may offer a replacement, store credit, or refund depending on the situation.

In most cases, we will provide a replacement first. Refunds are only considered where a replacement is not practical, possible, or appropriate.

 

Defective, damaged, or incorrect apparel

We will review claims for:

Damaged items.

Defective garments.

Poor print quality.

Incorrect item received.

Incorrect size sent compared with the order.

Missing items from an order.

Major production errors.

Major print placement issues.

Major colour or quality issues outside normal production tolerance.

We do not cover damage caused by:

Incorrect washing or care.

Wear and tear.

Misuse.

Customer alteration.

Wrong size selected at checkout.

Wrong colour selected at checkout.

Wrong shipping address entered by the customer.

 

Lost orders

If your order appears to be lost in transit, contact us within 30 days of the estimated delivery date.

We will review the tracking information and delivery status.

If the order is confirmed as lost, we may send a replacement or offer another suitable resolution.

We are not responsible for lost orders where the customer provided an incorrect, incomplete, or undeliverable shipping address.

 

Returned-to-sender orders

Orders may be returned to sender or disposed of by the shipping provider if:

The shipping address is incomplete or incorrect.

The recipient rejects the delivery.

The parcel is unclaimed.

The recipient is unavailable after delivery attempts.

The local postal office or courier pickup deadline is missed.

If an order is returned due to customer address error, failed collection, or rejected delivery, we do not offer a refund.

A new order may need to be placed, and the customer may be responsible for the cost of reprinting, reshipping, or replacing the item.

 

No general apparel returns

Because apparel items are made to order, we do not provide a general return address and do not accept returns unless we have approved the return in writing.

Do not send any item back without contacting us first.

Unapproved returns may not be accepted, refunded, replaced, or returned to you.

 

Refund processing

If a refund is approved, it will be issued to the original payment method where possible.

Refund processing times depend on your bank, card issuer, or payment provider.

Shipping costs, currency conversion fees, platform fees, and payment processing fees may not be refundable unless required by law or unless the issue was caused by our error.

 

Chargebacks and payment disputes

Please contact us before opening a chargeback or payment dispute.

Most order, access, download, or delivery issues can be resolved directly. If a chargeback is opened without contacting us first, access to digital products may be suspended while the dispute is reviewed.

 

No guarantee of results

Lab Store products are educational, creative, and practical resources.

We do not guarantee specific outcomes, including income, sales, audience growth, content performance, client acquisition, productivity gains, or business results.

Your results depend on your own context, effort, implementation, audience, tools, market, and consistency.

 

Your legal rights

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Where applicable law gives you rights in relation to faulty digital content, faulty physical products, incorrect orders, or other protected consumer issues, those rights continue to apply.

 

Contact us

For refund, return, replacement, exchange, or access support, contact:

If you have a billing issue, duplicate order, or technical access problem, contact us at:

Email: hello(at)aivalance(dot)com
Response time: 2-3 business days

Please include your order number so we can review your request faster.