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Refund and Returns Policy

 

Effective date: 29.03.2026
Business name: AIvalance

Contact email: hello (at) aivalance (dot) com
Website: [Insert website URL]

 

Overview

We sell digital products delivered electronically, including but not limited to eBooks, online courses, downloadable files, templates, toolkits, prompt frameworks, and other digital content.

Because these products are intangible, irrevocable, and delivered immediately upon purchase or shortly thereafter, all sales are final. We do not accept returns, exchanges, or cancellations for digital products once access has been granted, the product has been downloaded, or the product has been delivered.

By purchasing a digital product from us, you acknowledge and agree to this Refunds & Returns Policy.

 

No Returns for Digital Products

Due to the nature of digital products, we do not accept returns of any kind. Once a digital product has been purchased and delivered, it cannot be returned.

This applies to all digital offerings, including:

  • eBooks
  • online courses
  • memberships or digital training access
  • downloadable PDFs, guides, worksheets, and templates
  • prompt frameworks and prompt packs
  • software-like digital resources, tools, or files
  • any other electronically delivered content

 

No Refunds for Digital Products

Except where required by applicable law, we do not provide refunds for:

  • change of mind
  • accidental purchases
  • lack of usage
  • dissatisfaction based on personal preference
  • failure to read the product description
  • incompatibility with third-party software, tools, or platforms not expressly listed as supported
  • inability to implement or apply the information provided
  • mistaken belief that coaching, consulting, legal, financial, business, or other personalized advice is included, when it is not clearly stated in the offer

Please review each product description carefully before purchasing.

 

No Exchanges

Because digital products cannot be physically returned and are typically accessible immediately after purchase, we do not offer exchanges for other digital products, services, or store credit unless we choose to do so at our sole discretion.

 

Exceptions

We may consider a replacement, re-delivery, or refund only in the following limited situations:

1. Duplicate Purchase

If you accidentally purchased the same digital product more than once, contact us within 7 days of purchase with proof of the duplicate transaction. If verified, we may issue a refund for the duplicate purchase.

2. Technical Delivery Failure

If you did not receive access to your digital product because of a verified technical issue on our end, we will work with you to provide access again. If we are unable to deliver the product within a reasonable time, we may issue a refund at our discretion.

3. Corrupted or Defective File

If the file is corrupted, incomplete, or otherwise unusable due to an issue attributable to us, please contact us within 7 days of purchase. We may provide a corrected copy, replacement access, or, if the issue cannot be resolved, a refund at our discretion.

 

Customer Responsibility

It is your responsibility to:

  • provide a valid email address at checkout
  • ensure you have the necessary software, internet access, and device compatibility to open and use the product
  • review the product description before purchasing
  • save and back up your files after download where applicable

We are not responsible for issues caused by:

  • your device, browser, internet connection, or software
  • spam filters or incorrect email addresses entered at checkout
  • your failure to download or access the product within the stated access period, if one applies
  • third-party platform outages or restrictions outside our control

 

Chargebacks

Because this policy is presented before purchase and agreed to at checkout, filing a chargeback after receiving or accessing a digital product without first contacting us to resolve the issue may constitute a breach of these terms.

We reserve the right to dispute chargebacks where proof of purchase, delivery, download, login access, or use of the digital product exists.

 

Consumer Rights Required by Law

Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws.

If you are located in a jurisdiction that grants mandatory rights for faulty, misdescribed, or non-conforming digital content, those rights remain unaffected. For example, in the UK, businesses cannot mislead customers about refund rights and must offer remedies where an item is faulty or not as described; and in the EU, consumers generally have a 14-day withdrawal right for distance purchases, although that right can be lost for online digital content once delivery begins if the customer expressly agrees beforehand. Consumers in the EU also have mandatory remedies where digital content or digital services are faulty.

 

EU/UK Digital Content Consent

If you are purchasing from the EU, EEA, or UK, and the digital product is made available to you immediately after purchase, you expressly consent to immediate performance and acknowledge that you may lose any statutory cancellation or withdrawal right to the extent permitted by applicable law once download, streaming, access, or other digital delivery begins. The EU’s official consumer guidance specifically lists online digital content as an exception once the customer has expressly agreed to lose the withdrawal right by starting performance.

Contact Us

If you have a billing issue, duplicate order, or technical access problem, contact us at:

Email: hello(at)aivalance(dot)com
Response time: 2-3 business days